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The Workplace Mobile Chat Guide

 

The global pandemic caused businesses to fully adjust to the “new normal” while trying to revamp their operational customs. Despite the ill wind, the work-from-home culture served as a blessing in disguise to the companies’ growing concerns. Indeed, remote work settings helped the workforce be more productive by eliminating the exhaustion of everyday commute and communicating in the comfort of their own homes via video meetings and messaging. However, identical to face-to-face office culture, there are challenges, including strict text messaging compliance, that employees and employers need to conform to.

Text messaging is an effective tool to send information across channels immediately. Professionals commonly use messaging applications like WeChat and WhatsApp as it promotes good workflow. Both also enable interaction with customers and potential clients with agility and ease. An average mobile phone user checks WhatsApp at least 23 times a day which boosts chances to get your customer’s attention and provides a higher response rate.

Nevertheless, the usage of text messaging for business purposes may result in inevitable problems. Online messages are easy to delete or alter. Because of that, signal recording is necessary to keep your logs safe in case a legal action must be taken. This system will be able to accurately measure and record message and call logs through a chosen text messaging application like WhatsApp or WeChat.

It is always best to keep track of your online conversations by keeping your data safely stored within a server like TeleMessage that can be forwarded to your choice of archiving data vendor. They offer multiple archiving solutions for you to find the right tools or blend for your requirements. 

TeleMessage offers cross-carrier and international mobile text and calls archiving for corporate and BYOD phones. To learn more about their mobile archiving products, visit this infographic provided by TeleMessage.

The-workplace-mobile-chat-guide

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